Frequently Asked Questions

Q: Is immediate cover available?
A: Yes. Simply follow the easy steps shown in the request quote section of our website to obtain an online quotation or call us on 0845 226 8559. Policy documents are available immediately following inception.

Q: How much will it cost?
A: To obtain a quotation, please call us on 0845 226 8559 or follow the instructions on the `Request Quote' page to obtain an online quotation.

Q: How can I pay for my policy?
A: You can choose to pay your premium by debit card or credit card. Paying online is via secure server, which uses advanced encryption technology to ensure your details are safe during transmission..

We accept the following credit cards and debit cards:

1. Mastercard
2. Visa
3. Switch (Maestro)

Q: How do I view the policy wording(s)?
A: To view the policy wording(s) for our tenants contents insurance policy, please click on `Products' page and follow the instructions.

Q: How do I make a claim?
A: To make a claim or report an incident please refer to your policy wording where a claims telephone number will be provided. If you are unsure about any aspect of this, you can contact us on 0845 226 8559 where we will be happy to reaffirm these details to you. Please have your policy number to hand when calling.

Q: How do I change or cancel my policy?
A: If you wish to change or cancel your policy you will need to put your request in writing and send it to:

Tenantscontentsprotector
Unit 4, Castlegate Court
Castlegate Way
Dudley
West Midlands
DY1 4RD

or by email at: business@tenantscontentsprotector.co.uk

Q: What can I do if I'm not satisfied with Tenants Contents Protector?
A: If you are not satisfied with the cover provided by your policy you have the right to cancel your policy. If you cancel the policy within 14 days of receiving your hard copy of policy documents, providing no claims or incidents have arisen, you will be entitled to a full refund on the premium you have paid. Anything outside of the 14 day cooling off period will result in a pro-rata return premium, less the administration fee to take into account our costs in providing the policy.

Quote online or call us on 0845 226 8559
Mon – Fri 9.00am to 5.00pm